Debra Jordan
North Chesterfield
Summary
Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
21
21
years of professional experience
Work History
Shift Coordinator
Gary Hinshaw
04.2019 - Current
- Supervised gameplay and monitored guests' actions to prevent theft.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
University of Richmond
Susie Reid
02.2004 - 12.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships.
Education
No Degree -
George Wythe High School
Richmond, VASkills
- Compliance understanding
- Workflow Management
- Team Development
- Schedule Management
- Policy Enforcement
- Customer Service Management
- Client Service
- Complaint resolution
- Team motivation
- POS System Operation
- Team Supervision
- Staff Supervision
- Cash Handling
- Assigning Work
- Professional Appearance
- Daily workflows
- Positive Attitude
- Multitasking proficiency
Timeline
Shift Coordinator
Gary Hinshaw
04.2019 - Current
University of Richmond
Susie Reid
02.2004 - 12.2014
No Degree -
George Wythe High School
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