Hailey Marsden
Stafford,VA
Summary
Dynamic Licensed Practical Nurse and former Restaurant Waitress, excelled at Kids First Pediatrics of Stafford by enhancing patient outcomes and satisfaction through meticulous medication administration and empathetic communication. Expert in HIPAA compliance and guest relations management, demonstrating a unique blend of healthcare and customer service skills. Achieved continuous quality improvement in patient care, marrying direct patient care proficiency with exceptional interpersonal abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Kids First Pediatrics of Stafford
08.2021 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Assisted physicians with diagnostic testing and support for optimal treatment decisions.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Check in patients for routine wellness examinations and appointments for illness.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Gathered lab specimens, ordered testing, and communicate results to patients.
Restaurant Waitress
Carlos O'Kelly's
10.2016 - 08.2022
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
Education
Certificate in Practical Nursing - Practical Nursing
Germanna Community College
Locust Grove, VA05.2021
Associate of Arts And Sciences - General Studies
Germanna Community College
Locust Grove, VA08.2020
Career Studies Certificate - Allied Health
Germanna Community College
Locust Grove, VA08.2019
High School Diploma -
Brooke Point High School
Stafford, VA06.2018
Skills
- Dining area maintenance
- Guest relations management
- Food and beverage pairings
- Order accuracy
- Sales expertise
- Beverage preparation
- To-go order preparation
- HIPAA Compliance
- Medication Administration
- Direct Patient Care
- Vital signs
- Documentation accuracy
- Immunization Administration
- Patient relationship building
Certification
- Basic Life Support- 5/11/2023
- Licensed Practical Nurse - Summer 2021
References
Tina Meadows LPN- Nurse Manager
Email: myjosh121275@yahoo.com
Vanessa Lopez RMA
Email: vlopez146@gmail.com
Kathy Roach
Email: Meklm@aol.com
Timeline
Licensed Practical Nurse
Kids First Pediatrics of Stafford
08.2021 - Current
Restaurant Waitress
Carlos O'Kelly's
10.2016 - 08.2022
- Basic Life Support- 5/11/2023
- Licensed Practical Nurse - Summer 2021
Certificate in Practical Nursing - Practical Nursing
Germanna Community College
Associate of Arts And Sciences - General Studies
Germanna Community College
Career Studies Certificate - Allied Health
Germanna Community College
High School Diploma -
Brooke Point High School
Similar Profiles
Jolynn CantuJolynn Cantu
Medical Assistant at Kids Doc CC PediatricsMedical Assistant at Kids Doc CC Pediatrics
CHELSEY SINCLAIRCHELSEY SINCLAIR
Student Nurse Practitioner at Mountain Kids PediatricsStudent Nurse Practitioner at Mountain Kids Pediatrics
Yaremis RodríguezYaremis Rodríguez
Medical Assistant at Happy Kids PediatricsMedical Assistant at Happy Kids Pediatrics