Janece Raynor
Newport News
Summary
Results-driven administrative professional with expertise in customer service and case management. Streamlines operations through proficiency in Microsoft Office Suite and database management. Experienced in training and compliance, providing insights in human resources and business management initiatives.
Overview
3
3
years of professional experience
Work History
Support Enforcement Specialist
Commonwealth of Virginia
Newport News
09.2025 - Current
- Manage a caseload of child support enforcement cases, ensuring compliance with state and federal child support regulations.
- Coordinate with employers, and interstate agencies to locate noncustodial parents and enforce payment obligations.
- Initiate enforcement actions including income withholding, tax intercepts, liens, and license suspensions for delinquent accounts.
- Guided custodial and noncustodial parents on child support policies, procedures, and case status, facilitating informed decision-making.
- Resolved client concerns and sensitive family disputes, maintaining professionalism and confidentiality to foster trust and compliance.
Child Support Specialist I
Summit County CSEA
Akron
04.2024 - 09.2025
- Manage a caseload of child support cases, ensuring compliance with legal obligations.
- Locate and interview custodial and non-custodial parents to establish and enforce child support orders.
- Conduct investigations to locate parties and assets, utilizing various databases and resources.
- Reviewed and monitored child support orders to ensure adherence to guidelines.
- Maintain detailed records, and prepare reports on case statuses and outcomes.
Administrative Professional I
State of Ohio - OOD
Akron
07.2023 - 04.2024
- Screened and directed 40+ calls daily, delivering accurate information and assistance to enhance communication.
- Greeted and assisted participants and visitors, ensuring excellent customer service.
- Managed front reception area, creating a welcoming and organized environment for visitors.
- Monitored and replenished office supplies, supporting seamless daily operations.
Education
Business Management - Concentration in Human Resources
Southern New Hampshire University
Manchester, NH05-2024
Associate of Applied Business -
Cuyahoga Community College
Highland Hill, OH12-2021
Skills
- Case Management
- Compliance
- Maintaining confidentiality
- Administrative Support
- Customer service
- Microsoft Office Suite
- Database management
- Problem solving
- Time management
- Effective communication
References
References available upon request.
Accomplishments
Pillar Award
Timeline
Support Enforcement Specialist
Commonwealth of Virginia
09.2025 - Current
Child Support Specialist I
Summit County CSEA
04.2024 - 09.2025
Administrative Professional I
State of Ohio - OOD
07.2023 - 04.2024
Business Management - Concentration in Human Resources
Southern New Hampshire University
Associate of Applied Business -
Cuyahoga Community College