Jason Paraham
Yorktown
Summary
Ambitious Cybersecurity B.S. student (graduating Spring 2026) with a passion for tech support, problem-solving, and user satisfaction. Proven ability to learn fast, stay calm under pressure, and communicate clearly. Seeking a Help Desk Support role at Akira Technologies where I can grow my technical skills and deliver excellent support.
Overview
1
1
Certification
Work History
IT & Support Intern / Freelance Tech Help
Self-managed / School Projects
- Served as primary IT contact for 10+ users (classmates/instructors), troubleshooting connectivity, software installs, and system updates
- Resolved 90% of first-level issues (password resets, software errors, peripheral setup)
- Documented recurring problems and created a mini knowledge base (shared guide)
- Assisted with basic network setup for small LANs, configuring routers + network settings
- Remote / ODU area
Lifeguard
Norfolk Beach Lifeguard/Indoor pool
- Handled customer inquiries in person/by phone/email
- Escalated issues to management, kept calm under pressure
- Balanced multiple responsibilities, delivered excellent service
- Customer Service / Retail / Other Soft Skills
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA06.2026
Skills
- Operating Systems: Windows 10/11, macOS, basic Linux
- Networking fundamentals: TCP/IP, DNS, DHCP
- Remote tools: TeamViewer, AnyDesk, Remote Desktop
- Ticketing & support systems: Zendesk, Freshdesk, ServiceNow (familiarity)
- Productivity tools: Office 365, Google Workspace
- Soft skills: strong verbal/written communication, troubleshooting mindset, customer service, patience, clear documentation
Certification
- CompTIA A+ (pending/in progress)
- Home lab: built virtual environment with Kali Linux, pfSense, and monitoring tools
- Created a small help desk setup for friends — email ticketing, remote troubleshooting system
Timeline
IT & Support Intern / Freelance Tech Help
Self-managed / School Projects
Lifeguard
Norfolk Beach Lifeguard/Indoor pool
Bachelor of Science - Cybersecurity
Old Dominion University
Additional Info & Strengths
- Dependents of U.S. veteran → eligible for work benefits + stability
- Strong work ethic: able to commit to long hours, quick turnaround
- Reliable remote environment: stable internet, quiet workspace
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