Jazmyne Mayo
Chesterfield
Summary
Driven and detail-focused professional with knack for financial accuracy and efficiency. Possesses solid understanding of accounts receivable processes and proficiency in financial software and data analysis. Aims to streamline operations and enhance cash flow management.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Manager
Conmed Corp.
01.2024 - Current
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Updated aging reports based on daily audits.
AR/Collections Supervisor
Consumer Direct Care Network
01.2021 - 01.2024
- Review of banking and credit card/merchant services activities related to customer payments and reconcile daily postings to bank transactions
- Identify and resolve discrepancies and contact customers when needed
- Review and complete requests for customer credit memos related to Returned Goods, Recalls and Trade-Ins
- Provide data analysis and reporting
- Assist with Accounts Receivable related project implementations
- Coach and direct a team of4-5 accounts receivable clerks and analysts
- Evaluate personnel to ensure the efficient operation of the function
- Ensure appropriate controls are in place and consistently followed by team
- Trained and motivated employees by monitoring accounts for accuracy and resolving and billing discrepancies
- Performed reconciliations for month end closing
- Personally collected delinquent accounts
- Prepared monthly operations reports detailed cash flow, daily sale outstanding, and projected revenue
- Collected on fraud accounts from individual providers
- Held coaching, Bi-weekly reviews, and trainings with staff
- Built strong relationships with DSHS and state Case Managers
- Streamlined department operations by optimizing workflows, policies, and procedures.
Retention Account Manager
Aetna/CVS
01.2019 - 01.2021
- Developed and implemented a customer retention strategy that resulted in a25% increase in clients renewals and a15% increase in revenue
- Negotiated and secured a new insurance contract with major skate holder, resulting in a20% increases in annual premiums and a10% increase in overall revenue
- Analyzed competitors activities and market trends to develop a new insurance product that met customer needs, resulting in a30% increase in sales within the AEP kickoff
- Bi-weekly Meetings with Broker Managers, and Sales Director to ensure seamless process
Customer Service Supervisor
Bon Secours Hospitals
01.2016 - 01.2018
- Managed the day to day operations of the call center include scheduling and performance monitoring and Accounts receivable
- Conduct monthly one on one coaching reviews
- Quality assurance/Audit calls and emails to ensure best customer service and work performance
- Monthly reporting and collections revenue
- Facilitate and lead meetings
- Collected over10 million in Revenue monthly
Claims/Billing Auditor
Bon Secours Hospitals
01.2013 - 01.2015
- Responsible for submitting electronic claims and paper claims to primary, secondary and third party insurance companies
- Performs root cause analysis on identified total charge variations and collaborates with the Revenue Integrity Clinical Analysts and/or Facility Director to resolve identified issue
- Monitors total charges associated with new service lines, procedures and/or systems to ensure charges are crossing through the various systems to Patient Accounting
- Reconciles charging based on swings in gross charges, monitor changes are in compliance with standardized HCA and regulatory requirements
- Consistently monitors charging practices that impact total charges across HCA facility
- Knowledge with prior authorizations and cash posting
- Able to read and interpret EOB’s
- Ability to correct denial claims with correct information and resubmit claims through our clearing house Navicure
- Average40k in one month with steady increase of pending claim charges received
- Pulled and worked A/R reports for VP of finance
- Recorded and verified Explanation of Benefits (EOB's) for monthly payroll
Case Manager Assistant
Aetna/CVS
01.2010 - 01.2012
- Researched complies, reviews, reconciles and maintain variety of information and records
- Conducted initial reviews and evaluates patients eligibility and needs
- Performed state assessments
- Caseload of150 plus patients
Education
Bachelors - Human Resource Management
SNHU College
01.2025
Associates - Applied Science
Centura College
01.2013
Skills
- Strategic planner
- Management
- Leadership
- Organized
- Customer service Management
- Healthcare management
- Billing
- Claims
- Time Management
- Attention to detail
- Accounts Receivable
- Quality Assurance
- Payroll
- SQL
Timeline
Accounts Receivable Manager
Conmed Corp.
01.2024 - Current
AR/Collections Supervisor
Consumer Direct Care Network
01.2021 - 01.2024
Retention Account Manager
Aetna/CVS
01.2019 - 01.2021
Customer Service Supervisor
Bon Secours Hospitals
01.2016 - 01.2018
Claims/Billing Auditor
Bon Secours Hospitals
01.2013 - 01.2015
Case Manager Assistant
Aetna/CVS
01.2010 - 01.2012
Associates - Applied Science
Centura College
Bachelors - Human Resource Management
SNHU College
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