Summary
Overview
Work History
Education
Skills
Timeline
Generic

MORGAN KENNEDY

Charlottesville,VA

Summary

Experienced sales professional dedicated to enhancing customer satisfaction and driving revenue growth. Emphasis on fostering teamwork and delivering impactful results. Known for reliability and adaptability, with expertise in customer relationship management, problem-solving, and effective communication. Proven track record of surpassing targets in dynamic, high-pressure settings.

Overview

9
9
years of professional experience

Work History

Sales and Service Representative

First Citizens Bank & Trust
01.2025 - Current
  • Delivered exceptional customer service by resolving inquiries and providing product information.
  • Assisted in training new representatives, enhancing team efficiency and knowledge retention.
  • Managed account records using CRM systems to ensure accurate tracking of customer interactions.
  • Collaborated with sales teams to identify opportunities for upselling and cross-selling products.
  • Maintained strict confidentiality while handling sensitive customer and financial information
  • Built strong relationships with clients through effective communication, active listening, and personalized service
  • Consistently met performance goals through a consultative approach
  • Created internal and external marketing materials

Server

Vinny's Italian Grill & Pizzeria
12.2019 - Current
  • Ensured customer satisfaction by remaining accessible and friendly.
  • Built interpersonal and professional relationships with a diverse range of employees, customers, and managers.
  • Built team bonding skills with a positive attitude.
  • Successfully multitasked while remaining professional and courteous in a fast-paced environment.
  • Consistently brought in regular customers due to friendly and welcoming service. Handled inquiries, complaints, and special requests with professionalism and efficiency.

Assistant

Titan Cleaning Services LLC
01.2016 - 01.2020
  • Assisted with the cleaning and maintenance of commercial exhaust systems, including ducts, hoods, and fans, ensuring compliance with industry safety and cleanliness standards.
  • Supported team operations by preparing equipment and supplies for cleaning projects and performing hands-on tasks during service calls.
  • Maintained accurate records of completed tasks, including job details and client information, for company documentation and invoicing.
  • Supported daily office operations by managing data entry, filing, and document organization with accuracy and attention to detail
  • Streamlined scheduling processes to enhance service delivery efficiency.
  • Coordinated communication between teams to ensure timely project completion.
  • Implemented quality control measures, resulting in increased client satisfaction.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Bachelor of Science - Business Administration & Data Analysis: Digital Marketing & Advertising

Liberty University
Lynchburg, VA
11.2024

Associate of Science - General Studies

Piedmont Virginia Community College
Charlottesville, VA
05-2022

Skills

  • Adobe
  • Customer service
  • Excellent communication
  • Attention to detail
  • Writing and presenting
  • Relationship building
  • Data entry
  • Microsoft office
  • Time management

Timeline

Sales and Service Representative

First Citizens Bank & Trust
01.2025 - Current

Server

Vinny's Italian Grill & Pizzeria
12.2019 - Current

Assistant

Titan Cleaning Services LLC
01.2016 - 01.2020

Bachelor of Science - Business Administration & Data Analysis: Digital Marketing & Advertising

Liberty University

Associate of Science - General Studies

Piedmont Virginia Community College

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MORGAN KENNEDY