Victoria Price
Glen Allen
Summary
Highly driven, action-oriented individual with experience both in leadership and teamwork. Excellent customer service skills along with talent concerning task prioritization and time management.
Overview
5
5
years of professional experience
Work History
High Priority Experience Specialist
Capital One, N.A
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, addressing concerns, and escalating complaints through the proper channels.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Farm Hand
Private
05.2023 - Current
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Monitored inventories of animal feed, planting supplies and farm tools to maintain smooth farm operations.
Customer Experience Coordinator
Capital One, N.A
01.2022 - 10.2022
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Customer Service Office Staff Member
Publix
04.2021 - 01.2022
- Managed a team of 15+ associates by assigning tasks such a customer care and cleaning.
- Acted as a Western Union agent and executing transactions of both money transfers and money orders.
- Accounted for and cashed Virginia Lottery tickets.
- Assisted Customer Service Management with problem solving and customer satisfaction.
Front End Associate
Wegmans Supermarket
12.2019 - 04.2021
- Facilitated cash, check and credit transactions on cash register with 99% accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled Accounting department for many shifts, accounting for errors and resolving discrepancies.
- Maintained Safe Balance of $75,000 or more per shift.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Receptionist Administrator
Holland Family Chiropractic Center
07.2018 - 12.2019
- Answered incoming calls regarding scheduling, pricing, and programs.
- Scheduled initial and return appointments for multiple types of patients.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Collected payments from clients and updated account balances.
- Simplified record keeping practices and implemented a properly daily accounting system.
Education
Associate of Science - Business Administration And Management
John Tyler Community College
Midlothian, VA12.2020
Skills
- Money handling abilities
- Account management
- Report preparation
- Complaint resolution
- Professional telephone demeanor
- Recordkeeping strengths
Additional Information
Volunteered with Virginia Equine Welfare Society (VEWS), a local horse rescue from May 2022 to May 2023. I worked to help rescue, rehab, and rehome horses across the state of Virginia. I volunteered on shifts to care for and train horses as well as filling the roll of bookkeeper during my time with VEWS.
Timeline
Farm Hand
Private
05.2023 - Current
High Priority Experience Specialist
Capital One, N.A
10.2022 - Current
Customer Experience Coordinator
Capital One, N.A
01.2022 - 10.2022
Customer Service Office Staff Member
Publix
04.2021 - 01.2022
Front End Associate
Wegmans Supermarket
12.2019 - 04.2021
Receptionist Administrator
Holland Family Chiropractic Center
07.2018 - 12.2019
Associate of Science - Business Administration And Management
John Tyler Community College
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