Nick Criado
Stafford,VA
Summary
Experienced Hotel professional 20+ years of Purchasing and Food and Beverage experience with a strength in Cost and analysis and Spirits.
Overview
8
8
years of professional experience
Work History
Director of Restaurants
Marriott Marquis Washington D.C.
11.2022 - Current
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored GSS scores, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and all Financials for 6 outlets
- Manage 6 managers, 63 hosts, and 6 outlets to include fresh bites.
- Oversaw opening of a $1 million restaurant
Senior Food and Beverage Operations Manager
Bethesda North Marriott
11.2021 - 11.2022
- Managed 3 manger, 3 outlets, and 17 empoyees
- Implemented new drink menus, reducing beverage cost by 1.2%.
- Introduced weekly food and beverage events to promote the outlets and weekly wine tastings in Mclub to increase ITR
- Increased AES Engagement by 11% from previous month
Receiving Manager
Carpet House The
05.2021 - 11.2021
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
Director of Restaurants
Renaissance Hotel Washinton DC
11.2019 - 02.2021
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
Director of Purchasing
Marriott Marquis Washington DC
06.2016 - 11.2019
- Ensured adherence to company policies, procedures, and ethical standards in all procurement activities.
- Led a team of procurement professionals, providing mentorship and fostering career development opportunities.
- Streamlined procurement processes for increased efficiency and reduced purchasing lead times.
- Championed sustainable sourcing practices, promoting environmentally friendly products and suppliers within the organization.
Skills
- Cost Control
- Menu development
- Labor Management
- Micros
- Cicerone Certified
- Wine Knowledge
Timeline
Director of Restaurants
Marriott Marquis Washington D.C.
11.2022 - Current
Senior Food and Beverage Operations Manager
Bethesda North Marriott
11.2021 - 11.2022
Receiving Manager
Carpet House The
05.2021 - 11.2021
Director of Restaurants
Renaissance Hotel Washinton DC
11.2019 - 02.2021
Director of Purchasing
Marriott Marquis Washington DC
06.2016 - 11.2019
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